My former coworker and long time bike partner and I recently completed the Way of The Roses on bikes supplied by Vern Overton Cycling. Quite simply, I can't say enough good things about our experience with Vern. First, the equipment is top notch (high quality Trek hybrids), beautifully maintained.
But where the experience really rose to amazing levels was in Vern's attitude and willingness to go the extra mile (or twenty) to support and encourage us. For months before the trip, I exchanged emails with Vern about the trip, equipment, attractions, lodging, and on and on -- truly endless details. He never failed to respond promptly and helpfully.
You must understand we are retired men in our 70s and only fair weather bikers. Once we arrived and met Vern, I'm sure he realized (as we soon did) that we did not know what we were undertaking. Vern followed our progress and supported and encouraged us with texts and emails full of helpful suggestions and cheering congratulations on our progress.
Once when we had a damage problem with one of the bikes, Vern drove miles to attempt repair, then substituted another bike, drove us to the next planned stop and stayed with us when we had trouble locating a room!
Well, I could go on and on to the same effect. Suffice it to say, you could not wish for better service or a better person to deal with than Vern Overton Cycling. If I am ever back in his area I would not even think of going to any other service.
John Watson (New Haven, CT, USA)